Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Lisson Grove
At Florist Lisson Grove, your satisfaction is at the heart of our business. As your trusted local florist, we are committed to providing beautiful, fresh flowers that delight households and businesses throughout Lisson Grove. Our Fresh Flowers Guarantee ensures every bouquet you receive is just as radiant and vibrant as you expect. If your experience falls short, we promise to resolve the matter promptly and fairly.
Damaged-on-Arrival Policy
We take the utmost care in the preparation and delivery of every floral order. However, on rare occasions, flowers may arrive damaged or in poor condition due to handling beyond our control. If this happens, please notify us within 24 hours of delivery. Retain the original packaging and, if possible, take clear photos of the damaged items. These steps help us quickly assess the situation and arrange a suitable solution for you. Our team is here to ensure your disappointment is turned into satisfaction as swiftly as possible.
Freshness Window and Quality Promise
Your Florist Lisson Grove bouquet is crafted with precision and delivered at the peak of freshness. We guarantee that all our flowers will remain fresh and beautiful for a minimum of five (5) days from the date of delivery, provided they are cared for as per our instructions. Should your flowers not last this full freshness window, let us know immediately. Your feedback allows us to uphold our quality standards and continually improve our service.
Refund & Replacement Options
Should your order not meet our Fresh Flowers Guarantee, we are happy to provide the following remedial options:
- Replacement: We will swiftly send you a replacement bouquet of similar value and style, delivered at no extra cost, if your flowers arrive damaged or fail to remain fresh within the guaranteed period.
- Refund: In cases where a replacement is not appropriate or preferred, we may offer a full or partial refund, depending on the specific circumstances of your order and the nature of the issue reported.
Our team considers every case individually to ensure the fairest and most satisfactory outcome for you. Please note, we may request supporting information, such as photographs or details of the care provided, to assist with your claim.
Complaints Process
We value feedback and take any complaints very seriously. Should you ever feel dissatisfied with our flowers or service, please contact us directly with your order details and a clear description of your concern. Our complaints process is straightforward:
- Contact us as soon as possible with your order number and details of the issue.
- We will acknowledge your complaint promptly and investigate the matter thoroughly.
- You will receive a proposed resolution, whether that be a replacement, refund, or other suitable remedy.
- Your complaint will always be handled with respect and professionalism by our dedicated Lisson Grove team.
We are always striving to perfect our service and welcome all feedback, whether positive or negative, as an opportunity for improvement.
Serving the Lisson Grove Community
As a leading local florist in Lisson Grove, we proudly serve both residential and business customers with premium, hand-picked flowers. Our reputation is built on trust, reliability, and the lasting joy that fresh flowers bring. Thank you for choosing Florist Lisson Grove. We are here to ensure your floral experience is nothing short of exceptional from start to finish.
