Florist Lisson Grove Terms: Flower Delivery E-Commerce in North West London

Florist Lisson Grove E-Commerce Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Lisson Grove. These Terms & Conditions govern your use of our online flower delivery services available throughout Lisson Grove and its surrounding areas. By placing an order on our website, you confirm that you have read and fully accept these Terms & Conditions. Please take a moment to review this document in detail before proceeding with a purchase. These Terms are designed to protect both you as our valued customer and our business, ensuring clear expectations and a high standard of service.

Scope and Applicability

These Terms & Conditions apply exclusively to all online flower delivery orders placed via the Florist Lisson Grove website. They are relevant for customers within Lisson Grove and immediate neighbouring areas. By engaging with our website and completing a transaction, you agree to be legally bound by these Terms, in addition to any policies and guidelines explicitly referenced herein.

Order Process

To place an order for flower delivery through the Florist Lisson Grove website, please follow the steps below:

Product Selection: Browse our curated range of bouquets, arrangements, and floral gifts available for delivery in Lisson Grove and nearby locations. Add desired items to your shopping cart.
Personal Information: Accurately complete the order form with required recipient and sender details, including delivery address, contact information, and any message card text. It is your responsibility to ensure all information is current and correct.
Delivery Date Selection: Choose the preferred delivery date from the available calendar options. Please note our cut-off times and availability during peak seasonal periods.
Order Review: Review your order summary and verify accuracy before proceeding to checkout. Amend any incorrect details at this stage.
Payment: Complete payment via the methods accepted by us (as detailed below). Your order is not confirmed until full payment has been received and you have received our email confirmation.
Order Confirmation: Upon successful payment, you will receive an email confirming acceptance of your order and providing an order reference number. Please retain this for your records. If no confirmation email is received within a reasonable timeframe, please contact us promptly to ensure your order is being processed.
Dispatch and Delivery: We will prepare and dispatch your chosen floral arrangement for delivery on your specified date. While we strive for delivery within your requested window, timing may vary due to seasonal demand, traffic, or other unforeseen circumstances.

Flowers & Product Substitution Policy

Due to the seasonal and perishable nature of fresh flowers, certain floral varieties, colours, or packaging shown on our website may occasionally be unavailable. In such cases, Florist Lisson Grove reserves the right to make reasonable substitutions with flowers of equal or greater value and similar style, ensuring your recipient receives a beautiful and comparable arrangement. We will endeavour to notify you in advance if significant changes are necessary, though on rare occasions short notice may prevent this.

Personalisation and Special Requests

If you have special requests regarding your order—such as particular flower preferences, timing considerations, or delivery instructions—please indicate these clearly during the checkout process. While we will make every reasonable effort to accommodate your requests, we cannot guarantee fulfilment of every individual preference. Some requests may result in additional charges or extended processing times.

Pricing and Payments

All prices displayed on the Florist Lisson Grove website for online flower delivery include VAT (where applicable) and are quoted in British Pounds Sterling (£). Delivery charges for Lisson Grove and adjoining areas will be displayed at checkout and added to the total order cost.

We accept multiple secure payment options, which may include major credit cards, debit cards, and approved third-party payment providers. Payment must be received in full before orders are processed or dispatched. All payments are processed through secure payment gateways with encryption for your data protection.

If we are unable to collect payment (e.g., due to card decline or insufficient funds), your order will not be processed until alternative payment arrangements are successfully completed.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. The ability to change or cancel an order depends on the stage of order fulfilment. Due to the bespoke and perishable nature of floral goods, the following terms apply:

A. Amendments: We will do our utmost to accommodate order changes provided the request is made before the preparation of your flowers has commenced. Once work on the arrangement has begun, amendments may not be possible, or may incur additional charges.
B. Cancellations: For cancellations made at least 24 hours in advance of the scheduled delivery date, a full refund may be issued at our discretion, less any non-recoverable costs incurred. If cancellation is requested less than 24 hours before the delivery date, or after the arrangement is already in preparation or dispatched, no refund may be available due to the perishable and custom nature of the product.
C. Refunds: Refunds approved by us will be processed using the original payment method wherever possible, and may take several working days to appear on your statement, depending on your card issuer or payment provider.

Certain orders or occasions (e.g., weddings or large events) may be subject to additional deposit and cancellation policies, which will be clearly outlined at the point of order.

Delivery and Non-Delivery

Florist Lisson Grove offers delivery services across Lisson Grove and immediate surrounding districts. When placing your order, it is your responsibility to ensure the delivery address and recipient details are accurate and complete. Errors may result in delays or failed delivery, for which we cannot accept liability.

We will make every reasonable effort to deliver on your chosen date, although specific delivery times cannot be guaranteed except by prior arrangement. If the recipient is not available to accept delivery, we may, at our discretion:

Leave the arrangement in a safe location at the given address;
Attempt delivery to a neighbour (if appropriate and permitted); or
Leave a card instructing the recipient to contact us to rearrange delivery.

If delivery proves impossible due to incorrect information or inaccessible premises, no refund will be offered for perishable goods, but we will assist where practical to find an alternative solution.

Quality Assurance and Complaints

We take pride in the quality and freshness of our flowers. All arrangements are prepared with care by our skilled florists. If you are dissatisfied with any aspect of your flower delivery, please contact us within 24 hours of receipt, providing your order details and a clear description of the issue. Photographic evidence may be requested to assist our review.

After properly assessing your complaint, we may, at our discretion, offer a replacement, partial refund, or other suitable remedy. Compensation is limited strictly to the value of the original purchase and delivery charge, if applicable.

Liability

Florist Lisson Grove’s total liability in respect of any order shall be limited to the purchase price of that order. We shall not be liable for any indirect or consequential loss (including, without limitation, loss of profits, business, revenue, or goodwill) arising out of or in connection with the supply of any goods or services even if advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit our liability for personal injury or death caused by our negligence, fraud, or any liability which may not be excluded or limited by law.

Use of the Website

All content included on the Florist Lisson Grove website—including images, text, graphics, logos, and arrangements—is the property of our business or our suppliers and is protected by copyright, trade mark, and intellectual property laws. No content may be copied, reproduced, republished, or distributed without our prior written permission.

You may only use this website for lawful purposes and in accordance with these Terms. Misuse of the site, including harmful or fraudulent orders or activities, will result in cancellation of orders and potential legal action.

Data Protection and Privacy

Your privacy is important to us. We process your personal information in accordance with applicable data protection laws and our published Privacy Policy. By using our website and placing an order, you consent to such processing and confirm that the information you provide is accurate and current.

Updates and Changes to Terms

Florist Lisson Grove reserves the right to amend or update these Terms & Conditions at any time without prior notice. The latest version will always be available on our website and will apply to all subsequent orders. Continued use of our services signifies your acceptance of these changes.

Force Majeure

We shall not be liable for any failure to perform or delay in performing our obligations under these Terms if such failure or delay is due to circumstances outside our reasonable control. This includes, but is not limited to, natural disasters, acts of war, government actions, epidemics, supply shortages, or strikes.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions and any contract concluded between us and you are governed by the laws of England and Wales. In the unlikely event of a dispute, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Contact and Further Information

If you have questions or concerns regarding these Terms & Conditions, your order, or flower delivery across Lisson Grove and neighbouring areas, please contact our customer service team for assistance. We are dedicated to ensuring your experience with Florist Lisson Grove is excellent every time.

Thank you for placing your trust in our team for your online flower delivery needs in Lisson Grove and the surrounding community.